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Product Support Operations |
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Service Scheduler
Each branch service department can utilize this tool to schedule customer service appointments within their shop or field service group. Each scheduled appointment is assigned to a technician, carrying with it all required historical information on the machine to be worked on. Also has the ability to assign service bays and tools. |
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Equipment Monitoring Toolkit
EMT provides a complete fleet monitoring system for CSA's & PM tracking and scheduling. This system provides automated checkpoints based on the service intervals within the CSA or PM, and sets up the service appointment to be scheduled by the local branch service department -using Service Scheduler. All units set up with Product Link monitoring provide automated updates on SMU readings, triggering service intervals on a timely basis. |
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Product Problem Management
PPM is a repository of product information used to communicate product health issues and service information to the organization. This is a tool designed for use by the Technical Communicators. |
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Product Link Tracking
Tracking system used to provide machine data to various applications - for all machines that are on Product Link. |
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SOS System
This SOS reporting function captures and displays all SOS results by serial number. This information is displayed throughout many of the applications at the machine level.- for both customer and dealer inventory. |
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